Learning Objectives:
• Identify verbal and nonverbal escalation signals • Understand situational awareness in conflict • Apply scanning and assessment techniques
About the Course
Awareness is the pillar that teaches participants to recognize the emotion driving a situation before it turns into visible conflict. Before any situation can be influenced, it must first be understood. This course trains participants to identify early emotional shifts, behavioral cues, and environmental changes that signal escalation long before it becomes obvious. Learners develop the ability to read people and surroundings with greater precision, noticing subtle indicators that are often overlooked. This includes recognizing their own internal state, because the only element fully within one’s control in any conflict is oneself. By understanding personal emotional responses, participants learn to choose deliberate actions rather than reacting on impulse. By strengthening both internal and external awareness, this pillar supports safer interactions, earlier intervention, and more confident decision making in dynamic or sensitive situations.
About Your Instructor
With over 25 years of experience in the private sector and as a certified crisis intervention officer, he developed the C.A.L.M. program to provide individuals with the tools for conflict resolution, verbal de-escalation, mastering verbal de-escalation techniques, and comprehensive training in crisis intervention and effective crisis management. The purpose of the C.A.L.M. program is to equip individuals with the skills and techniques needed for managing and de-escalating conflict situations through communication, awareness, language, and mindset. These core elements support mastering verbal de-escalation and strengthening effective crisis management abilities.
Course Curriculum
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1
C.A.L.M. - Awareness
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(Included in full purchase)
How you read the room, the threat, and the moment?
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(Included in full purchase)
Final Assessment
A short assessment to confirm understanding of the C.A.L.M. system. Certificate issued upon completion.
Do you recognize what’s happening in the moment — in them, in the environment, and in yourself?
Learn to recognize emotional shifts, risk signals, and escalation patterns before situations intensify.
$39.00