Learning Objectives:
• Use tone, pace, and posture intentionally • Deliver clear, concise directives • Avoid communication patterns that escalate tension
About the Course
The Communication pillar teaches you how to deliver clear, steady, and intentional messages during tense or emotionally charged moments. This course helps participants understand how structure, tone, and timing influence how their message is received especially when pressure is high. Learners develop practical skills for communicating in a way that reduces uncertainty, builds trust, and keeps conversations grounded. They learn how to express expectations, set boundaries, and guide interactions without adding tension or confusion to the moment. This pillar is essential for anyone who needs to communicate with clarity and confidence in safeguarding, leadership, customer‑facing roles, or conflict‑sensitive environments.
About Your Instructor
With over 25 years of experience in the private sector and as a certified crisis intervention officer, he developed the C.A.L.M. program to provide individuals with the tools for conflict resolution, verbal de-escalation, mastering verbal de-escalation techniques, and comprehensive training in crisis intervention and effective crisis management. The purpose of the C.A.L.M. program is to equip individuals with the skills and techniques needed for managing and de-escalating conflict situations through communication, awareness, language, and mindset. These core elements support mastering verbal de-escalation and strengthening effective crisis management abilities.
Course Curriculum
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1
Introduction to C.A.L.M. (Conflict Avoidance and Listening Method)
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2
C.A.L.M - Communication
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(Included in full purchase)
How you deliver clarity when others lose it?
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(Included in full purchase)
Final Assessment
A short assessment to confirm understanding of the C.A.L.M. system. Certificate issued upon completion.
Are you communicating in a way that keeps the situation steady and predictable?
Develop communication skills that support clarity, authority, and calm during difficult or high-stress interactions.
$39.00