Learning Objectives:
• Use language that calms, not inflames • Apply redirect phrases • Avoid trigger words and reactive language
About the Course
The Language pillar teaches you how to use words with intention, clarity, and control. This course shows participants how tone, phrasing, and delivery can either escalate tension or guide a conversation back into a stable, productive space. Instead of memorizing scripts, learners develop the skill of choosing language that fits the moment knowing what to say, how to say it, and when to shift their approach to maintain boundaries and influence behavior. This pillar is essential for anyone operating in safeguarding, leadership, customer‑facing roles, or conflict‑sensitive environments where communication must be steady, respectful, and effective under pressure.
About Your Instructor
With over 25 years of experience in the private sector and as a certified crisis intervention officer, he developed the C.A.L.M. program to provide individuals with the tools for conflict resolution, verbal de-escalation, mastering verbal de-escalation techniques, and comprehensive training in crisis intervention and effective crisis management. The purpose of the C.A.L.M. program is to equip individuals with the skills and techniques needed for managing and de-escalating conflict situations through communication, awareness, language, and mindset. These core elements support mastering verbal de-escalation and strengthening effective crisis management abilities.
Course Lessons
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1
C.A.L.M. - Language
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(Included in full purchase)
How you choose words that de-escalate instead of ignite?
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(Included in full purchase)
Final Assessment
A short assessment to confirm understanding of the C.A.L.M. system. Certificate issued upon completion.
Are you choosing language that keeps the conversation in control?
Learn how intentional language choices can reduce tension, support boundaries, and help stabilize difficult conversations.
$39.00